FAQ

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I use this platform?

A: We have provided a quick intro guide here.

Q: What is The Hive?

A: The Hive is an overarching group that includes all APS members. It provides a platform to cross collaborate with members from a range of backgrounds, experiences, and knowledge; further advancing psychology. It’s a great opportunity to create new connections and foster existing relationships.

Q: What are my notification options?

A: 
Group notifications
You can select one of the following options per group you belong to.

• Real time: sends an email every time a new message is posted across all discussion threads within the group. You are also able to post a response via email.
• Plain text: same notification as real time but with all HTML formatting removed
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day within that group.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by entering the group on PsyCommunity.

Consolidated emails
Consolidate selected groups into one email in either a consolidated daily digest or consolidated weekly digest email.
Please note you will still receive additional emails from groups that have “Discussion Email” selected.

Following discussions
Rather than receive an email for every discussion thread in a group you can select a specific thread of interest by selecting the star to “Follow”.

Q: How do I update my notification settings?

A:
Group notifications
Navigate to your profile and click on the "My Settings" tab. Choose "Group Notifications" from the drop-down menu. The groups you belong to will be listed below with a drop-down menu to select your notification preference (see above for an explanation of each).

Consolidated emails
Navigate to your profile and click on the "My Settings" tab. Choose "Group Notifications" from the drop-down menu. The groups you belong to will be listed below, you can ‘tick’ the groups you would like to be added to either the daily or weekly digest in each column. Simply select it again to remove.

Following discussions
Navigate to the discussion thread that you would like to follow/unfollow. At the top you will find the follow star. To unfollow, navigate to the discussion thread and de-select the star.

Q: What are groups?

A: Groups bring together members with a common interest to participate in discussions and share resources.

The idea of this PsyCommunity is to cross collaborate and come together. Therefore, we have intentionally limited the number of groups to try and drive a wider conversation.

Q: How do I join a group?

A: Select “Groups” in the main navigation and then select “All Groups” to see a list of available groups. Select the group that you wish to join, then select the "Join" button. You will be prompted to choose a notification option for this particular group, see a full description of the notification options on this page.

Q: How do I leave a group?

A: Select “Groups” in the main navigation and then select “My Groups”. From the list, select the group that you wish to leave and from the “Settings” button select “Leave Group”.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on PsyCommunity. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply” on the original post to send your message to the entire community.

To send a message privately to the author of a post, please select the dropdown next to “Reply” and select “Reply Privately”.

We recommend replying to the sender for simple comments like “me, too” that add low value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience, or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Navigate to the group you wish to post a message on. Select the “Discussion" tab, then select the "Post New Message" button on the top right.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please use the options on the left-hand pane.

Q: How do I see a listing of all of the posts to a specific Community?

A: Navigate to the group you are interested in, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Settings" tab. Choose "Group Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: How do I update my contact information?

A: Your contact information is linked to your member account. Navigate to your member dashboard to update your details.

Q: How do I control what information is visible in My Profile?

A: Select your profile using the icon at the top right side of the page. Then under the "My Settings" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, select the “Save Changes” button at the bottom of the page.

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

• First and/or last name
• Company name
• Email address

Switch to the “Advanced Search” tab to refine your search results by:

• City
• State
• Country
• Community

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of their profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:

1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library. Navigate to the group you wish to add a library item. Select the “Library” tab, then select the "Create New Library Entry" button on the top right.

Q: How do I upload a file?

A: Navigate to the group you wish to add a library item. Select the “Library” tab, then select the "Create New Library Entry" button on the top right. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.